Privacy Policy

Privacy Policy for Florista Inc

Effective Date: Janyary 31st,2025


1. Introduction

Florista Inc ("we," "us," or "our") is committed to protecting the privacy of our customers in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's privacy legislation. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our website ([Your Website Address]) (the "Site"), which is hosted by Shopify.  

2. Collection of Personal Information

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, billing address, shipping address.

  • Order Information: Details of your purchases, including products, date of order, and order total.

  • Payment Information: Credit card details or other payment information, processed securely through Shopify's payment gateway. We do not directly store your credit card details.

  • Delivery Information: Recipient's name, address, and phone number (if different from yours), special delivery instructions.

  • Device Information: IP address, browser type, operating system, time zone, referring website.

  • Usage Information: Pages visited, links clicked, time spent on pages.

  • Marketing Preferences: Your preferences for receiving marketing communications from us.

3. Purposes of Collection

We collect your personal information for the following purposes:

  • Fulfilling Orders: Processing and shipping your orders, communicating about order status.

  • Customer Service: Responding to inquiries and providing support.

  • Marketing: With your express consent (as required by CASL – Canada's Anti-Spam Legislation), we may send you marketing emails about our products and promotions. You can withdraw your consent at any time.

  • Improving Our Site: Analyzing website usage to enhance user experience.

  • Legal Compliance: Complying with legal and regulatory requirements.

4. Consent

We will obtain your express consent before using your personal information for marketing purposes. For other purposes, such as order fulfillment, your consent is implied when you provide the information. You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Disclosure of Personal Information

We may disclose your personal information to the following third parties:

  • Shopify: To power our online store and process orders. Shopify's privacy policy applies.

  • Payment Processors: To securely process transactions.

  • Shipping Carriers: To deliver your orders.

  • Service Providers: We may engage other service providers (e.g., marketing agencies) who may have access to your information, but they are contractually obligated to protect it.

  • Legal Authorities: If required by law or legal process.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.  

7. Safeguards

We maintain reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure.  

8. Your Rights

You have the right to access, correct, and request deletion of your personal information, subject to certain limitations. Contact us at info@florista.ca to exercise these rights.

9. International Transfers

If your information is transferred to a service provider outside of Canada, we will ensure that appropriate safeguards are in place to protect your information in accordance with PIPEDA.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date."  

11. Contact Us

Florista Inc , 6 John St North, Hamilton Ontario , Info@florista.ca 

Crucial Legal Considerations for Ontario (and Canada):

  • PIPEDA: This federal law applies to most private sector organizations in Canada. It outlines 10 fair information principles that must be followed.

  • CASL: Canada's Anti-Spam Legislation requires express consent for most commercial electronic messages. Implied consent is very limited.

  • Ontario's Privacy Act: Ontario has its own privacy legislation that applies to certain organizations, particularly in the health and public sectors. While your flower shop likely falls under PIPEDA, it's important to be aware of Ontario's legislation.

  • "Meaningful Consent": Consent must be freely given, specific, informed, and unambiguous. Pre-checked boxes are generally not sufficient.

  • Data Breach Notification: Canada has mandatory data breach notification requirements. You must notify individuals and the Privacy Commissioner if a breach occurs that poses a real risk of significant harm.

  • Shopify's Role: While Shopify hosts your store, you are responsible for complying with Canadian privacy law. Review Shopify's privacy policy and data processing agreements carefully.